How it works

Automation through the claim packet.

The system advances complete, high-confidence claims. It stops when evidence is missing, a match is uncertain or the retailer portal returns an error.

Connect the source files

Upload CSV, XLSX or PDF files. Use EDI 820 remittance, EDI 810 invoice and EDI 812 adjustment files where available. Each account also receives an email-in address and SFTP drop.

Match each deduction

Mardood links the deduction to the invoice, PO, ASN, proof of delivery and applicable promotion or trade agreement.

Decide with confidence

Every item receives an evidence status, recommended action, confidence score and draft narrative. Low-confidence items stop in review.

Build the packet

For complete disputes, Mardood creates one PDF with the narrative and matched records.

Submit in an authorized session

Where no retailer dispute API exists, the customer opens an authorized browser session. Mardood never stores portal passwords.

Track resolution and billing

Statuses, deadlines, confirmations, screenshots, won amounts and fees stay in one ledger.